Free shipping Australia wide on orders over $65
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Shipping and Delivery

WHAT ARE YOUR SHIPPING RATES?

Australia

Free standard shipping for orders over $65 AUD (subtotal, excluding shipping costs) with tracking via Australia Post.

Standard shipping for $9.95 AUD. Whilst most orders are received within 3-5 days, please allow up to 7 business days for standard delivery depending upon the time of purchase and your delivery address (tracking via Australia Post).

Express shipping for $12.95 AUD. Whilst most express deliveries are received within 1-2 days, please allow up to 4 business days, depending upon the time of purchase and your delivery address (tracking via Australia Post).

New Zealand

Free standard shipping for orders over $200 AUD (subtotal, excluding shipping costs) with tracking via Australia Post.

Economy shipping for $12.50 AUD. Whilst most orders are received within 8 days, please allow up to 10-12 business days for economy delivery depending upon the time of purchase and your delivery address (no tracking).

Standard shipping for $20 AUD. Whilst most orders are received within 5 days, please allow up to 7-10 business days for standard delivery depending upon the time of purchase and your delivery address (tracking via Australia Post).

Rest of World

Free standard shipping for orders over $200 AUD (subtotal, excluding shipping costs) with tracking via Australia Post.

Economy shipping for $22.50 AUD. Whilst most orders are received within 8 days, please allow up to 10-12 business days for economy delivery depending upon the time of purchase and your delivery address (no tracking).

Standard shipping for $30 AUD. Whilst most orders are received within 5 days, please allow up to 7-10 business days for standard delivery depending upon the time of purchase and your delivery address (tracking via Australia Post).     

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

Once your order has been placed, it may take up to 48 hours for your order to be dispatched. If you place an order on a weekend, your order should be processed the following business day. Please note this can take longer during sale or busy periods.

HOW CAN I TRACK MY ORDER?

When your order is dispatched, we’ll send you an email to let you know. You’ll receive another email shortly after with your tracking information which you can use to follow your parcel’s journey. Please allow up to 24 hours from receiving the dispatch email for your tracking information.

If you have any further questions about delivery please feel free to contact us at info@fetchingware.com.au.

 

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Size Guide

WHAT COLLAR SIZE SHOULD I ORDER FOR MY DOG? 

As we carry many brands, the product sizes vary between designers.  The sizes for each dog collar is located in the product description.  

Measure for a new dog collar with a piece of non-elastic string. Place the string around the dog's neck. Hold the two ends of the string together. Place two fingers of one hand under the string, so it's not tight on the dog's neck. Use scissors to trim the string. Measure the string and compare it with the collar measurements.

Here are some “rules of thumb” when sizing a collar for your dog:

HOW DO I MEASURE MY DOG FOR A CLOTHING ITEM OR HARNESS?

As we carry many brands, the product sizes vary between designers.  The sizes for each article of clothing is located in the product description.  

Clothing Items:

Have the dog stand for the measurement. Hold the end of a tape measure at the base of the dog's neck on the top of her back. Start approximately where the collar would fit. Pull the tape measure to the base of the tail. Record the measurement. This length is the measurement size for the different brands of our dog clothes.

Dog Harness:

Ensure your dog is standing and measure their chest behind the front legs.