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Returns & Exchanges

Thank you for shopping at Fetching Ware.  If you are not entirely satisfied with your purchase, we're here to help.

RETURNS

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.  Please note that we DO NOT refund for change of mind.  

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.  Please contact us before you send the product: By email:   returns@fetchingware.com.au

Send the product with its original packing and the receipt or proof of purchase, to:

  • PO Box 8011 Tumbi Umbi, NSW 2261 Australia

EXCHANGES

We only replace or exchange items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at returns@fetchingware.com.au.  

SHIPPING CHARGES

Shipping charges incurred in connection with the return of a product are non-refundable.  You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Fetching Ware.

Shipping charges incurred in connection with an exchange of a product will be paid by Fetching Ware. 

DAMAGED ITEMS

If you received a damaged product, please notify us immediately for assistance.

SALE ITEMS

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

CONTACT US

If you have any questions about our Returns and Exchange Policy, please contact us:

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Size Guide

WHAT COLLAR SIZE SHOULD I ORDER FOR MY DOG? 

As we carry many brands, the product sizes vary between designers.  The sizes for each dog collar is located in the product description.  

Measure for a new dog collar with a piece of non-elastic string. Place the string around the dog's neck. Hold the two ends of the string together. Place two fingers of one hand under the string, so it's not tight on the dog's neck. Use scissors to trim the string. Measure the string and compare it with the collar measurements.

Here are some “rules of thumb” when sizing a collar for your dog:

HOW DO I MEASURE MY DOG FOR A CLOTHING ITEM OR HARNESS?

As we carry many brands, the product sizes vary between designers.  The sizes for each article of clothing is located in the product description.  

Clothing Items:

Have the dog stand for the measurement. Hold the end of a tape measure at the base of the dog's neck on the top of her back. Start approximately where the collar would fit. Pull the tape measure to the base of the tail. Record the measurement. This length is the measurement size for the different brands of our dog clothes.

Dog Harness:

Ensure your dog is standing and measure their chest behind the front legs.