Returns & Exchanges

Thank you for shopping at Fetching Ware, ¬†If you are not entirely satisfied with your purchase we're here to help ūüź∂

RETURNS/EXCHANGES

At Fetching Ware we are happy to return/exchange products within 30 days of the original purchase, we will happily exchange for another product on the site for equal value,  if you choose to add to your purchase we will send you an invoice for the extra cost.

Please note that we DO NOT refund for change of mind purchases or incorrect sizing, it is important that you accurately measure your furry friends/babies & check our sizing guide for extra assurance.

If you are unsure of what size to purchase, please feel free to contact us via our info@fetchingware.com.au.

To be eligible for a return/exchange, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You send us photos of the product if you are stating that it is damaged or defective

Products that do not meet the above criteria's will not be considered for return/exchange by Fetching Ware.

 Please contact us before you send the product:   Via Email: returns@fetchingware.com.au

  • Return address : Fetching Ware , PO Box 8011 Tumbi Umbi, NSW 2261 Australia

SHIPPING CHARGES

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Fetching Wareūüźĺ

Shipping charges incurred in connection with an exchange for a damaged or faulty item will be paid by Fetching Ware.

Please send the product with its original packing and a pre-paid self addressed envelope for the return of your new product, alternatively when we receive your items we can send you an invoice for the returned postage ( & any extras if you choose to add to your order).

DAMAGED ITEMS

In the unlikely event that your item(s) arrive damaged or otherwise unfit for use, we will provide a replacement or refund. Each item is personally inspected before leaving us & we only send items that we are completely satisfied with. If your item has arrived faulty or damaged , please contact us at info@fetchingware.com.au

SALE ITEMS

All sales items are non-refundable unless deemed faulty or damaged by Fetching Ware

CONTACT US

If you have any questions about our Returns and Exchange Policy, please contact us: